Frequently asked questions

Here you can find the answers to the most frequently asked questions for DreamHack Summer and Winter. If you cant find your answer please contact the DreamHack Support via email at support@dreamhack.se. Allow up to 72 hours response time.

General

When does DreamHack Winter open and close?

  • Doors open: 08:00 CET, Friday 1st December
  • Opening ceremony: 16:00 CET, Friday 1st December at the Main Stage
  • The network goes down: 08:00 CET, Monday 4th December
  • The electricity goes down: 08:40, CET, Monday 4th December
  • All participants must be out of the Elmia Fair: 10:00 CET, Monday 4th December

Between 08:00 CET 1st December and 10:00 CET 4th December, DreamHack is open 24/7.


Tickets

Is there an age limit?

DreamHack Winter 2017 is open for all ages but can contain content such as tournaments, exhibitors and partners showing games, and other material not suitable for all ages.

My express pass has not arrived, what can I do?

If the express pass does not arrive, contact the special booth in Lobby nord marked EXPRESS PASS. Everyone who has bought a valid ticket to DreamHack will get in. Make sure to be able to log in to our account at location.

My express pass is broken, what can I do?

Contact the special booth in Lobby nord marked EXPRESS PASS. Everyone who have bought a valid ticket to DreamHack will get in, even if your bracelet is gone or broken. Make sure to be able to log in to our account at location.

I don’t have a printer, can I show my ticket on my phone/tablet?

Yes.

When do the express passes arrive?

All express passes will be sent via Posten 2-3 weeks before the festival. Expected arrival is two weeks before the festival starts.

Do you offer refunds on tickets?

Sadly, DreamHack does not offer refunds on bought tickets and we do not offer the possibility to change the ticket for another event.

Can I book a seat in the 20+ section even if I’m not 20 years old when the event start?

Sadly we only allow visitors over 20 in this section.

I want to compete, what kind of ticket should I get?

All ticket holders to the DreamHack Winter event are eligible to participate in tournaments and competitions hosted on site by 3rd parties. (BYOC passes will also allow you to play in any BYOC tournaments. A BYOC seat and your own hardware are required for BYOC tournaments). Do not miss your chance to register to secure your spot in the tournaments you want to participate in.

Can I buy tickets on site?

Yes. You can buy Event Passes and Day Passes at the Main Entrance at DreamHack Summer and Winter. We accept VISA, Mastercard and cash (SEK). If you want a Bring Your Own Computer Ticket (BYOC) you will have to pre order your ticket Online.


Table & Seating

How much space is included for my BYOC seat?

All participants will get a table that is 83×60 cm. The height of the table is 82 cm.

Can I bring a shelf an put my computer/screen/equipment on?

Yes. Just make sure it fits on your available space and that is built sturdily so it will not be dangerous for you or any other participants. Note: All participants get 83×60 cm of table space.

Can I bring a refrigerator/coffee maker/water boiler?

No. The electricity in the LAN is built to handle your computer, screens and console; not kitchen appliances.

How long does Ethernet/TP/Cat5/Cat5E/Cat6 cable need to be?

If you bring 10 meters it will be enough to reach the switch on the table.

Can I bring my own chair?

Yes. DreamHack provides a simple chair to all participants, but feel free to bring your office chair or a pillow to sit more comfortably.

Can I bring my gaming console?

Yes, as long as you keep your stuff in your own table space that is 83×60 cm.

Is the event and venue wheelchair accessible and where should I sit?

All areas are wheelchair accessible and there is elevators all trough out the venue. Some areas and rows might be harder to reach. We recommend choosing a seat on the outer edges of the seat map since there is generally more space to accommodate for wheelchairs.


Other

Where do you sleep at DreamHack?

DreamHack offers two sleeping halls for DreamHack Summer and Winter at Elmia in Jönköping. Hall A is located inside Elmia and Racketcentrum is located just outside of the venue. Sleeping hall access is included in all tickets, except day pass.

Can I shower at DreamHack?

There are toilets and showers in the Hall D. We have a team that works 24/7 to keep the facilities clean and tidy.

Is there WiFi available?

There is, but we strongly recommend connecting your main computer to the Internet via cable for the best and fastest experience.

Can I smoke electronic cigarettes inside of DreamHack?

No. All smoking, regular or electronic is only allowed in special smoking areas outside of the venue.

Is it safe to bring my PC? Do I need to worry about theft?

DreamHack has a security crew of 110 people and extra security guards on site. In addition DreamHack work closely with the local Police to counter theft. If you are concerned about security you may always bring a computer lock to secure your tower or laptop and peripherals to the table. We do not recommend leaving valuables like cell phones & wallets at your LAN seat as those are much easier to walk away with. DreamHack is not responsible for any lost possessions.

Is there any merchandise available?

Yes. The official DreamHack MerchStore will be on-site and your place to purchase exclusive DreamHack clothing and gear that is only available onsite at DreamHack events. Alongside this you can gear up your gaming rig further with hardware from the DreamStore.

 

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